"Nicole Lanni is the Program Manager on the Consumer Insights team at Gap Inc. leading the company’s customer experience platform by gathering feedback from customers in-store and online for the portfolio of brands.
Nicole has been with the company for over five years, serving in a variety of roles in the organization with a focus on enhancing the customer experience. This includes conducting surveys with customers to gather feedback on the company’s digital and in-store experiences and providing feedback on any tests for new technology, programs, or products. Prior to her role as the Program Manager on the Consumer Insights team, she held various customer roles within the company within the Store Operations department. Additionally, Nicole serves on her Women in Leadership board at Gap Inc. as the Community Chair, where she coordinates events that empower members to serve women and children in their local communities.